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LPG Gas FAQ & Elgas Frequently Asked Questions. LPG FAQs on LPG gas supply, safety, transactions, LPG appliances and more.
FAQ • Frequently Asked Questions for LPG Gas
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How do I order LPG?
New Customers can click here to Open New LPG Gas Account Online or call 131 161.
Existing customers can Order LPG Gas Online, call 1800 626 988 for automated phone orders or call 131 161 for a friendly customer service representative.
 Are there any special offers for new customers?
Yes, Elgas offers a LPG Gas Bottle Welcome Package that includes a $80 worth of gas account credits. It is available to new customers and to existing residential customers who are not currently covered by a supply agreement.
Where can I find quality LPG appliances?
Elgas offers a broad range of LPG appliances from leading manufacturers like Rinnai, Bosch and Paloma. You can browse through our entire range with our Online LPG Gas Appliance Catalogue.
Does Elgas offer online transactions?
You can access our Online Services that allows you to source your up-to-date account information, order gas and make online payments, check delivery dates, leave special delivery instructions and more. No special password required for residential customers. Just enter your customer number and surname and you are ready to go!
What options do I have for paying my Elgas invoices?
Get details on convenient options including Direct Debit, Online, BPAY, Pay-By-Phone, pay at Australia Post, Pay-By-Mail or pay in person at your local branch. It's your choice!
Do you have any special programs for friends or relatives?
Yes, we have a Refer-A-Friend program that rewards both you and your friend when they choose Elgas as their LPG supplier.
What size gas bottles or cylinders do I need?
We offer gas bottles in various sizes to suit your individual needs.
How is my home LPG delivered?
Elgas has two methods of delivering LPG to your home:
EasyGas™: Exclusive to Elgas, EasyGas involves delivery via state of the art tankers, which refill your cylinders on site. You won't have to remember to order LPG and there's no more replacement of cylinders. Elgas monitors your usage and schedules regular tanker deliveries to suit your needs.
Cylinder Exchange Program: In cases where we are unable to deliver via tanker, we deliver cylinders to your home. Ideally, with two cylinders connected, we're able to replace one, when empty, ensuring you always have enough supply.
What should we do if we are moving?
If you're moving why don't you take us with you?
You know and love all the benefits of gas, so keep enjoying it with a housewarming present from Elgas... $50 toward your Elgas account for your new home.
So give us a call 7 days before you leave, and we'll get you connected before the boxes are unpacked!
How do I check how much gas is left in my gas bottle?
Carefully pour some hot water down the side of the bottle and a line of condensation should appear at the level of the remaining gas. If no line is apparent, you can also wait a few seconds and run your hand down the cylinder. It will feel cool to the touch at the level of the gas. If you see no line and feel no difference in temperature, chances are the bottle is empty. Remember to always use care with the hot water.
Also, please remember that gas bottles are designed to be full at 80% or just over 3/4. This allows for the natural expansion of the gas during warmer temperatures.
What is LPG?
LPG stands for Liquefied Petroleum Gas, which is a generic term for a mixture of Propane and Butane gases. When stored under pressure, they become a liquid in much less space, making LPG easy to transport. See our LPG Fast Facts for more information.
What is the difference between LPG and natural gas?
They are similar in terms of usage. However, LPG produces greater heat due to its higher calorific value.
Can I use LPG in natural gas appliances or vice-versa?
No. Each type of gas requires different amounts of oxygen to burn properly, so different burners are needed in the appliances. All gas installations and conversions must be carried out by a licensed gasfitter. Please see our Choosing an LPG Gas Appliance page.
How many litres in a kilogram or kilograms in a litre of LPG?
LPG and water have different relative densities or specific gravity. What this means is that, unlike water, 1 kilogram of LPG does NOT equal 1 litre of LPG.
For LPG in Australia, which is typically propane, 1kg = 1.96L. Conversely, 1L = 0.51kg.
Other interesting LPG facts include:
- LPG expands to 272 times the volume when it goes from liquid to vapour.
- LPG boils at -42°C. It stays liquid because it is under pressure.
- LPG contains 24.7MJ per litre of gross energy
- The chemical formula for propane is C3H8
Is LPG used to fuel motor vehicles?
Yes, but it's a different blend of Propane and Butane commonly known as LPG Autogas, so it's not compatible with other gas appliances.
Why is the price of LPG Autogas lower than my LPG for my home?
It's a slightly different type of gas with a higher percentage mix of butane. But the pricing is mainly based on the volume used. Service stations purchase their LPG in large volumes, storing up to 65,000 litres at a time and refilling frequently.
Is LPG the gas used in barbecues?
Yes. It's also used in space heaters, water heating systems, cookers and other applications. Visit our SWAP'n'GO FAQ page for more information.
Why does the price of LPG vary from time to time?
The price of LPG varies on a monthly basis based on a range of international and local market factors. Please see Australian LPG Pricing Explained.
Is LPG dangerous?
If used and handled in accordance with prescribed procedures LPG is safe. As with electricity, natural gas, petroleum and other household chemicals, care should always be taken when using LPG. Elgas has established an unrivalled reputation for safety, from regular compliance checks of your cylinders to the comprehensive safety and maintenance schedule of our tankers. Our LPG Gas & Safety page provides detailed information.
How much does it cost to run my appliances?
The price of LPG really depends on how much you use. The more you use, the cheaper it becomes.
How environmentally sensitive is LPG?
LPG occurs naturally, or is produced as a by-product of oil refining. On a unit energy basis, it produces less carbon dioxide than that emitted from coal-fired power stations, oil or wood fuels. Carbon dioxide is a major contributor to global warming. In Autogas, LPG produces less carbon monoxide and hydrocarbons than petrol engines, which helps to address health and smog issues.
How reliable is Elgas LPG?
Elgas prides itself on its Surety of Supply. Elgas has flexible access to many LPG sources including imports to help maintain supply security. Our main supply terminals include a dedicated facility at Dandenong in Victoria and an LPG storage cavern at Port Botany in Sydney. Haulage contracts with Australia's largest specialised operators ensure a continuous flow of LPG to and through the Elgas supply network.
Where is Elgas LPG available?
We supply LPG to most parts of Australia through strategically located depots and Customer Service Centres that provide localised service.
How do I connect to Elgas LPG or get more information?
Simply ring your local Elgas branch on 131 161 or click here to send an Online LPG Gas Enquiry.
Please see our Customer Only LPG Gas Appliance Deals page for more information
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