Welcome to the New Elgas My Account
We’ve upgraded My Account to provide a simpler, more modern experience that makes it easier to manage your LPG account online.
What’s new?
The new My Account includes:
- A refreshed dashboard with improved navigation
- Delivery date and delivery status visibility
- Simpler payment and re-ordering processes
- Improved performance across desktop, tablet and mobile devices
- Enhanced security for your account access
If you’ve already registered for My Account, you can continue to log in as normal. If this is your first time accessing the new experience, you’ll be guided through a quick one-time registration process.
How to Access My Account
- Visit elgas.com.au
- Click My Account
- Enter your email address
- Follow the prompts displayed on screen
Depending on your account status, you may see one of several registration or sign-in pathways.
Scenario 1: You Already Have My Account Access
If you’ve previously registered for our New My Account:
- Enter your email address.
- Enter your password.
Scenario 2: You Have an Elgas Account but Haven’t Registered Online Before
If you’re already an Elgas customer but haven’t previously created an online login in our new platform:
- Enter your email address.
- You’ll be asked to confirm your identity.
- Provide:
- Your 10-digit Elgas Customer Number
- Your postcode
- Check your email for the security confirmation message.
- Click the verification link.
- Your account details will be matched automatically.
- Create your online access by setting a password that meets all the requirements.
- Review and confirm your information.
Most customer details will already be populated from your existing account, making registration quick and easy.
New Residential LPG customer?
New Business LPG customer?
Existing ELGAS customer?
Monitor Your Tank Levels with LPG Telemetry
For eligible commercial and industrial customers, ELGAS offers telemetry solutions that provide remote monitoring of LPG tank levels.
Telemetry can help businesses:
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This is particularly valuable for businesses where uninterrupted LPG supply is critical.
What Happens If Telemetry Stops Reporting?
Like any connected technology, telemetry systems can occasionally experience communication interruptions.
These can be caused by:
- Mobile signal coverage
- Signal issues
- Equipment faults
- Maintenance activity
ELGAS monitors telemetry systems and investigates communication issues where required. Supply planning is also supported by usage history and operational oversight, helping maintain continuity of supply while any technical issues are resolved.
Does ELGAS Notice Telemetry Issues Before Customers Do?
Commercial customers often ask how quickly telemetry issues are identified and whether ELGAS becomes aware of a problem before they do.
In many cases, communication interruptions can be identified through monitoring systems before they have any impact on day-to-day operations. Because ELGAS manages both the LPG supply and telemetry solution, customers have a single point of contact for support if assistance is required.
The focus is always on maintaining supply continuity, minimising disruption and resolving issues as efficiently as possible.
Stay Informed with SMS and Email Updates
Customers want to know what’s happening with their LPG deliveries and account activity without having to pick up the phone.
ELGAS provides a range of communications to help keep customers informed, including:
- Delivery confirmations
- Order progress updates
- Low-gas alerts
- Monitoring notifications
- Account communications
Why Visibility, Reliability and Control Matter
When choosing an LPG supplier, customers are increasingly looking for three key things:
Visibility
Know your LPG levels, deliveries, and usage at a glance across one or multiple locations.
Reliability
Enjoy confidence that your LPG supply is supported by dependable delivery processes and responsive customer service.
Control
Manage properties, sites, and deliveries through a single account, with easy access to the information you need to make informed decisions.
A Simpler Way to Manage LPG
Whether you’re managing a home, holiday property, rental portfolio or commercial operation, the aim is the same: reliable LPG supply with less effort.
ELGAS EasyGas® helps remove much of the guesswork from LPG management through automatic refill scheduling, proactive supply planning and dedicated customer support. For eligible commercial and industrial customers, telemetry can provide an additional level of visibility and control.
The result is a simpler, more convenient way to manage LPG, helping customers spend less time worrying about gas and more time focusing on what matters most.