Guide to moving into a home with LPG…
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Moving Into A Home With LPG Gas?

Many people who move are first time users of home LPG.

This mover's guide explains everything you need to know…

How does LPG work?

45kg LPG gas bottles

LPG is stored under pressure as a liquid in a gas bottle or cylinder. 

It turns back into a gas when you release some of the pressure in the gas bottle by turning on your appliance.

A regulator ensures a consistent pressure is safely delivered from the gas bottle to your appliances.

How many LPG gas bottles do you need?

Most have two 45kg Gas Bottles

How are the gas bottles connected to your home?

The gas bottles are connected by tubing, known as “pigtails”, to a changeover valve and the changeover valve is connected to a regulator.

A gas line then runs from the regulator to your appliances.

The changeover valve controls which gas bottle is in use.

Who provides the regulator, changeover valve & “pigtails”?

LPG regulator, changeover valve and pigtailsThe property owner engages a licensed gas fitter to install the gas regulator, changeover valve and the “pigtails”.

The gas fitter also connects the gas line from the regulator to your appliance(s).

These components and the appliances are the property of the homeowner. 

Elgas owns and provides the gas bottles.

If you just moved into a home that already has LPG, all of this would have previously been done. 

You just need to select from your LPG Gas Delivery Options.

How do you operate the gas bottle changeover switch valve?

Automatic changeover switch valves

Automatic LPG changeover valve

These automatically switch from one gas bottle to another, when one is empty.  

To do this, both gas bottle valves are left in the OPEN position. 

Automatic changeover valves use a visual indicator to show you when a gas bottle is empty and it has switched over to the other gas bottle. 

The indicator typically turns red when the first bottle is empty. 

Do not touch or turn the indicator. 

When it turns red, that’s your signal to call Elgas for a delivery.

We will replace the empty bottle with a full one and reset the indicator.

If you have an automatic changeover valve, you do not need to do anything. 

However, you won't have the manual changeover process as a reminder to order more gas, so be sure to check your gas bottles regularly.

Manual changeover switch valves

Manual LPG changeover valve

Your gas supply will stop when a gas bottle is empty.

You will need to:

1. Turn the hand wheel on the empty gas bottle OFF (clockwise).

2. You then move the changeover valve lever to point towards the other (full) gas bottle.

3. Turn the hand wheel on the full gas bottle ON (anti-clockwise).

4. Please remember to order a replacement gas bottle so you don’t run out.

5. Please note that, in the picture shown, the lever (blue) is pointing upwards just to make it more visible.  In actual use it would be set to the left or right.

How is LPG gas delivered to your home?

You have two LPG Gas Delivery Options to get gas for your home:

Automatic Tanker Delivery Service • EFFORTLESS LPG

tanker refill

Automatic Tanker Delivery means no calling to order gas or checking your gas bottles.

We calculate your gas usage, based on history, and schedule your deliveries.

You get direct refills from our tanker truck to your home's gas bottles.

It really is Effortless LPG

LPG Gas Bottle Exchange Delivery with Gas Check Alerts™

LPG gas bottle exchange

With our Gas Bottle Exchange Delivery, we deliver filled LPG gas bottles to your home and remove the empty gas bottles, as you use your LPG bottled gas.

You simply order when one LPG gas bottle is empty and we will be there with another full gas bottle.

We detach and attach the gas bottles for you.

You get Automatic Text (SMS) Gas Check Alerts to remind you when it's time to check your gas bottles, based on your past usage.

You'll never forget to order your gas bottles.  

Text orders and Gas Check Alerts are an Elgas exclusive!

What if there are already gas bottles attached to your home?

45kg lpg gas bottles on a homeFirst, you just Open a New LPG Gas Account Online

Then you simply order gas when you need it. 

If the gas bottles are from Elgas, we just exchange the bottles.

If the bottles are from another supplier, we will remove the old bottles when we bring you your full gas bottles. 

We also return the old gas bottles for you, at no charge. 

You can just sit back and relax while we handle everything!

How do you order your LPG gas? 

To start, you Set Up a New Account Online

It's fast and easy.

Then, there are five ways you can order your LPG gas if you are an exchange delivery customer:

  1. SMS ordersYou can Order Your Exchange Gas Bottles Online, including special instructions, confirmations and scheduling information.

  2. Call us and speak with one of our friendly Customer Service Team.

  3. Use our Mobile Web Site to order gas bottles with any smart phone. You don’t need any special “apps”.

  4. Use Text (SMS) To Order Your Gas Bottles at any time with any mobile phone and get a Text (SMS) confirmation. You can also place an order by simply forwarding a Gas Check Alert back to us.  Only from Elgas!

  5. Use our Automated Telephone Ordering with any telephone keypad.

NOTE:  You do NOT need to order gas bottles if you choose our Automatic Tanker Delivery

How do you pay for your LPG gas?

Please see our Payment Options page for your various choices including Bpay and online payments.

How do you make sure you don't run out of gas?

Consumer Guide CoverAlways order gas as soon as the first bottle runs out. 

Don't wait until the gas bottles are both empty or near empty. 

Follow this advice and you are virtually assured to never run out of gas.

Remember to check your gas bottles more often in cold weather or when you have additional house guests.

If you only have one gas bottle attached to your home, you may wish to consider adding a second gas bottle. 

This is particularly wise if you use it for hot water and/or heating.

Make sure we have your Mobile Number so you receive Gas Check Alerts™ by Text (SMS).

Be certain to tell us if you install additional appliances, especially if you are on automatic tanker delivery, so we can adjust your delivery schedule.

How do you know how much gas you have left?

Carefully pour a cup of hot water down the side of the bottle and a line of condensation should appear at the level of the remaining gas.

hot water testIf no line is apparent, you can also wait a few seconds and run your hand down the cylinder.

It will feel cool to the touch at the level of the gas.

If you see no line and feel no difference in temperature, chances are the bottle is empty.

Remember to always use care with the hot water.

Also, please be aware that gas bottles are designed to be full at 80% or just over 3/4.

The bottles are oversized so you get the full measure of gas.

The unfilled space, called "ullage", allows for the natural expansion of the gas during warmer temperatures. 

How often should you check your gas bottles?

That all depends on the type and number of appliances, your climate, the number of people in your home and how often you use the appliances. 

The following maximum time intervals are based on averages and assume that you are starting with full gas bottles:

  • Cooking only - Every 9 to 12 months

  • Hot water only - Every 2-3 months depending on climate and the number of people in your home.

  • Heater only - Every month during heating season or more often with large or multiple units and in colder climates. 

  • Combinations of the above - Every month or more often during heating season with large or multiple units and in colder climates.

  • Or whenever you receive a Gas Check Alert from us on your mobile telephone

NOTE:  You do NOT need to check gas bottles if you choose our Automatic Tanker Delivery

How long should your gas bottles last?

That depends on the gas consumption rating of the appliances being used.

Appliance gas consumption is expressed in mega joules or MJ of energy.

One litre of LPG has approximately 25MJ of energy content.  

A 45kg gas bottle contains just a bit more than 88 litres or approximately 2200MJ of energy.

So, to determine how long the gas bottle will last, you just divide 2200 by the MJ rating of the appliance:

Example 1: a 25MJ/H heater on HIGH will last about 88 hours* on a 45kg gas bottle (2200÷25=88)

Example 2: a 15MJ/H heater on HIGH will last about 147 hours* on a 45kg gas bottle (2200÷15=147)

Example 3: a 17L/min 135MJ/H hot water heater, at maximum flow rate, will last approximately 16 hours** of actual run time (2200÷135=16) which also equates to 192 five minute showers**.

*Please note that the calculations shown assume that you use the heater on its maximum setting.  

Gas consumption would be less, and the gas bottle will last longer, on lower settings.

**Continuous flow hot water heaters will also use less gas when not being used at the maximum flow rate.

What if your gas isn’t working?

LPG gas bottle valveCheck to make sure the active gas bottle is turned on.

The active gas bottle is the one pointed to by the changeover valve.

Check to see if either gas bottle has any gas left, using the hot water test.

If so, you may need to switch to the full gas bottle with the changeover valve.

If both bottles are empty, please contact us for a gas delivery and make sure you tell us you need 2 gas bottles.

What should you do if there is a gas leak?

In the unlikely event that you have a gas leak, turn off the cylinder valve(s) by rotating clockwise.

You should also call the Elgas emergency response number on 1800 819 783.

As an added precaution, make sure the area is well ventilated to disperse any gas, and remove or turn off all flames and other sources of ignition.

Do you have any additional questions?

Please feel free to Email Us With Your Questions.
 
 
 
Something to help you get started...

A House Warming Package For Your New Home

house warming package

It's fast and easy to get started with Elgas as your LPG supplier 

Just Open a New LPG Gas Account Online or call 131 161

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