Customer Service Institute of Australia
Here are the actual results of the most recent CSIA survey for the overall ease of doing business with Australian gas suppliers:
And here is what the CSIA had to say:
"Looking across the key brands in the market, there’s a clear superiority in the service being delivered by Elgas: more than 4 out of 5 of their customers see their service as being either extremely or very easy, with an impressive Net Easy Score of 83%. While the proportion of ‘net difficult’ respondents remain low for almost all brands, it’s the comparatively low portion of neutral respondents here that is driving this… something in the Elgas offering significantly differentiates it."