Elgas COVID-19 Update March 23rd 2020

As an essential service provider, we will continue to operate and deliver to our customers. We are working together with our teams, our suppliers and the broader industry to ensure continuity of supply, so you can continue to order as you normally would. If your LPG needs are expected to change, however, please do let us know so we can amend our delivery schedules accordingly. You can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 131 161.

We are taking special precautions and have introduced strict protocols at our sites and with our drivers to maintain the health and safety of our customers and our teams - our first priority is that everyone gets home safely. As part of these precautions, many of our team are working remotely which may result in slightly longer answer times on our phones. We encourage you to please take advantage of our digital services during this time for orders, payments or general enquiries.

For more information, email: This email address is being protected from spambots. You need JavaScript enabled to view it. or call: 131 161.

ELGAS COVID-19 RESPONSE PROTOCOL

At Elgas our first priority is to get “Everyone Home Safely”. This extends to our people, our customers and the community.

We continue to plan, monitor and appropriately respond to potential impacts of COVID-19. This information provides a general update to reassure you we are working to minimise impact on our people and our customers.

Elgas has initiated COVID-19 planning actions which include:

  • Elimination of all non-essential international and domestic business travel
  • Implementing a mandatory 14-day quarantine period for workers returning from overseas travel.
  • Ongoing communication on good hygiene and infection control, and providing hand sanitizer where possible
  • Implementing social distancing measures to limit virus transmission, and to reduce the risk associated with having key personnel working closely together. These measures apply to all of our staff across our offices, cylinder plants and driver networks
  • Production measures and plans to promote surety of supply
  • Restricting visitor access to sites

In terms of product supply, Elgas does not foresee any immediate limitation on LPG availability in Australia. We are not limited to one supply source, with a diverse range of Australian and international sources from which we can procure LPG. We also have plans in place and are working with key suppliers to manage the impact on other critical items such as cylinders and other hardware.

If there is a continued escalation of the COVID-19 within a particular region or across Australia and New Zealand, Elgas has business continuity plans in place to assist us in both mitigating the risk of supply disruptions due to employee illness, as well as being prepared to respond in the event of changing customer demands.

This information is general in nature and we will continue to implement appropriate plans on a business wide or local level as conditions dictate.

Statement from the CEO & Director of Elgas.

More Information About COVID-19

For more information visit the AU Government Health Website