We are closely monitoring the devastating bushfires impacting communities across Australia and express our sincere condolences to all those who have been affected. Our priority, as always, is the safety of our customers, our people and the broader community.
Here are some resources we hope will assist.
If a fire is creating risk to life or property, please call 000.
At all times during a bushfire event, follow the directions of Fire Authorities who are controlling the event.
If you have gas leak or non-life threatening LPG emergency, please call Elgas Emergency on 1800 819 783.
Preparing for a Potential Bushfire Threat
If there is a bushfire approaching and you have LPG cylinders, please follow the links below for information on what to do.
BBQ Gas Cylinders
45kg / Larger Gas Cylinders
Information is also available on our Bushfire Information for Communities Leaflet
After a Bushfire Has Passed
If your home or business has been affected by a bushfire, even if your LPG cylinders look undamaged, please:
- Ensure all supply valves and appliances are turned off if safe to do so
- Do not attempt to start any LPG appliance, or turn supply back on, until the installation is checked by a gasfitter.
- If your cylinders are heat or fire damaged ELGAS will replace them without cost
- If cylinders have fallen or are upturned, do not attempt to move them, and contact Elgas on 131 161
If you can hear or smell LPG:
- Turn cylinders off if safe to do so
- Call Elgas on 1800 819 783 or a licensed gas fitter
- Stay well clear of the installation and keep any sources of ignition away
For any questions or assistance, please contact Elgas on 131 161. Elgas will replace any heat or fire damaged cylinders free of charge.
Due to road closures and to ensure the safety of our drivers, there may continue to be disruptions to customer deliveries over coming weeks. We sincerely apologise for any inconvenience.
If you are in an area that has been impacted by bushfires and are concerned about your next delivery, please call us on 131 161.
Support and General Queries
Elgas are here to support our customers and communities. If you have any questions, please contact us on 131 161.
For more information about bushfires in your area, please visit the relevant website below:
NSW - www.rfs.nsw.gov.au/fire-information/fires-near-me
SA - www.cfs.sa.gov.au/site/warnings_and_incidents.jsp
VIC - www.emergency.vic.gov.au/respond/
QLD - www.ruralfire.qld.gov.au/map/Pages/default.aspx
WA - www.emergency.wa.gov.au/index.html