Elgas LPG Gas Blog

Recall Notice - Rinnai Symmetry Inbuilt Fireplace

A Product Saety Recall notice has been issued for Rinnai “Symmetry” inbuilt gas log effect space heaters as pictured below, models RDV3610ETR and RDV3611ETR made from 2010 onwards.

Other Rinnai gas heaters are not affected.

What should I do?

Confirm whether or not you have a Rinnai Symmetry Inbuilt gas log effect space heater by visiting our dedicated website at www.symmetryservice.com.au or calling us on 1800 043 214.

If so, Rinnai will then arrange for an authorised service technician to provide a free in-home service.

It is advised that you do not operate the heater until the service is performed.

Below is from the ACCC website

Rinnai Australia Pty Ltd

Rinnai Symmetry Inbuilt Gas Log Effect Space Heater

Date published
19 May 2017
Product description

Inbuilt gas log effect space heater

Models RDV3610ETR and RDV3611ETR

Made from 2010 onwards

Rinnai Symmetry

Identifying features

Gas approval number AGA 7638G, N10378

What are the defects?

A combination of rare operational circumstances may cause delayed ignition due to low gas pressure.

What are the hazards?

This may cause the mesh-guard to separate from the front of the heater or the glass front to break, posing a risk of injury to the user.

What should consumers do?

Consumers should not operate the heater until the service is performed.

Consumers should contact Rinnai at www.symmetryservice.com.au (link is external) or call toll free on 1800 043 214 to make an appointment for an authorised service technician to provide a free in-home service to the appliance.

Rinnai Australia Pty Ltd
Traders who sold this product

Gas appliance retailers.

Where the product was sold
Dates available for sale
  • 1 March 2010 - 11 May 2017

Recall advertisements and supporting documentation


View More LPG Gas Blogs

Comments, questions or feedback?

Please Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

The information in this article is derived from various sources and is believed to be correct at the time of publication. However, the information may not be error free and may not be applicable in all circumstances.