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VIC LPG Concessions & Grants

Non-mains energy concession

Concession card holders who source non-mains energy for their heating, cooking and hot water can apply for a concession to help cover their yearly energy costs.

What does this concession apply to?

Non-mains sources of energy

  • Liquefied petroleum gas (LPG)
  • Firewood for domestic heating, cooking or hot water
  • Heating oil
  • Electricity accessed via an embedded network
  • Generator fuel

Who can apply for the concession?

An account holder who holds one of the following eligible cards:

  • Pensioner Concession Card
  • Health Care Card
  • Veterans' Affairs Gold Card

Are there other requirements for the concession?

Special conditions apply for firewood and generator fuel concessions. See the application form for more details.

How much is the concession?

The concession is paid annually based on the amount paid for each energy type in that year.

The rebate amounts for the 2016 calendar year are:

  • $48 for spending from $100 to $274.99
  • $144 for spending from $275 to $825.99
  • $241 for spending from $826 to $1,374.99
  • $343 for spending from $1,375 to $1,961.99
  • $439 for spending from $1,962 to $2,509.99
  • $534 for spending $2,510 and above.

A separate rebate is paid for each energy type used.

How do I apply for the concession?

Application forms are available from LPG suppliers, local councils, caravan park proprietors or by phoning the Concessions information line on 1800 658 521 (toll free).

Applications for each year close on 30 June of the following year.

Applications must include copies of paid invoices or receipts.

The department will check your concession card details with Centrelink and provide the concession as a rebate.

How will my concession be paid?

Concessions are paid by cheque. The cheque is made out to the concession card holder named on the application form and the invoices attached.

What is an embedded network?

Embedded networks are often used to provide services to retirement villages and caravan parks, apartment complexes and social housing developments.

Electricity is bought in bulk by the accommodation manager, and sold on to residents. The network may be entirely managed by the accommodation manager, commonly the case in caravan parks, or by a company operating the network on their behalf. Some of the larger companies providing this service include Network Energy Services, WIN Energy and Energy-ON.

I live in a lifestyle or retirement village – how do I apply for the concession?

In many lifestyle or retirement villages, the village management will apply for the concession on behalf of their residents.

Participating villages will collect your concession card information when you move in, and ask for your consent to apply on your behalf. The village will apply at the end of each year for all eligible residents.

Check with your village for more details.

If your village does not apply on your behalf, you will need to submit an application along with your invoices for the year.

What are the special conditions for firewood applications?

A concession is only given on firewood if the fire is the only source of fixed heating in the home. A statutory declaration confirming this is required when first applying.

What are the special conditions for generator fuel applications?

A concession is only given on generator fuel if your property is not connected to the mains electricity grid. When you apply for this concession, you need to provide a statutory declaration confirming that your property is not connected to the mains electricity grid and that the invoices provided are for generator fuel.

Can I make a second claim?

Yes, if you have made more purchases that would have made you eligible for a higher rebate if sent with your first claim. Your spending for both claims will be added, and a rebate for the difference between the total claim for the year, and your first claim, will be paid.

Second claims must be received by 30 June of the next year.

Second claim examples

Example 1 – top up paid

In September, you submit a claim and provide LPG invoices totalling $700 attached. Your spending falls in the second rebate tier and you receive a rebate of $144.

At the end of the year, you have spent $200 more on LPG. You submit a new claim with the new invoices. The total of all invoices from both claims is $900. Your total now falls into the third rebate tier, and you qualify for a total annual rebate of $241.

As you have already received a rebate of $140, you now receive a top-up concession of $97.

Example 2 – no top up paid

In November, you submit a claim and provide LPG invoices totalling $300 attached. Your spending falls in the second rebate tier and you receive a rebate of $144.

At the end of the year, you have spent $100 more on LPG. You submit a new claim with these invoices. The total of all invoices from both claims is $400. As your spending is still within the second rebate tier, you do not qualify for a further payment.

When are application forms available?

Applications open on 1 July of every year, and forms will be available at that time.

A form is automatically sent to every person who received a concession in the previous year.


Utility relief grant scheme (non-mains)

Non-mains utility relief is available to Victorians on very low incomes who have experienced unexpected hardship.

What is the grant?

The grant provides help to pay a non-mains energy or water bill that is overdue due to a temporary financial crisis.

This can include bills for:

  • Liquefied petroleum gas (LPG)
  • Diesel and petrol (for a generator)
  • Heating oil
  • Firewood
  • Metered electricity from an embedded network
  • Carted water.

Who can apply for the grant?

An account holder who holds one of the following eligible cards:

  • Pensioner Concession Card
  • Health Care Card
  • Veterans' Affairs Gold Card.

If you don’t have one of these cards but you are on a very low income, you may also be eligible.

The grant is available to renters and homeowners.

What are the criteria for the grant?

You must show that you have no way of paying the account without assistance, and

You must meet one of the five following criteria:

  • You have had a substantial increase in utility use
  • You have had a recent decrease in income, for example, lost your job
  • You have had high unexpected costs for essential items
  • The cost of shelter is more than 30 per cent of your household income
  • The cost of utility use is more than 10 per cent of your household income.

How much is the grant?

The amount of the grant is based on the amount you owe at the time of the application. It is capped at six months’ worth of utility use up to a maximum of $500.

You may also be able to apply if you do not currently owe on a bill but know that you will not be able to afford your next supply bill.

How often can I claim a grant?

A grant can only be given once every two years.

Find out more and apply for the grant

Phone the Concessions information line on 1800 658 521.

How is the grant paid?

The grant is paid to the supplier and the supplier will credit the grant against your outstanding debt.

How long will my application take?

Applications take approximately four to six weeks to process, from the time that a completed form is received.

We will write to you once your application has been considered.

What information do I need to include with my application?

You will to include an invoice from the supplier you owe money to with your application. Our staff will tell you what is needed when sending you an application.

I received a grant of less than $500 – can I receive more?

You are not guaranteed to receive a grant of $500.

The grant is capped at six months of usage, up to a maximum of $500. We can never pay more than the amount owing on your bill.

The amount granted is also based on the reasons you have given for applying in your application form. If you want to discuss the amount of your grant, call the Concessions Information Line on 1800 658 521.

Related resources

Utility relief grant scheme (non-mains) fact sheet (word)

Contacts

Concessions information line

1800 658 521

Department of Health and Human Services, State Government of Victoria, Australia © 2017