Frequently Asked Questions

How do I order LPG?

New Customers click here to ORDER GAS ONLINE or call 131 161.

What is LPG?

LPG stands for Liquefied Petroleum Gas, which is a generic term for a mixture of Propane and Butane gases. When stored under pressure, they become a liquid in much less space, making LPG easy to transport.


What is the difference between LPG and natural gas?

They are similar in terms of usage. However, LPG produces greater heat due to its higher calorific value.


Can I use LPG in natural gas appliances or vice-versa?

No. Each type of gas requires different amounts of oxygen to burn properly, so different burners are needed in the appliances. All gas installations and conversions must be carried out by a licensed gasfitter.


Is LPG used to fuel motor vehicles?

Yes, but it's a different blend of Propane and Butane commonly known as LPG Autogas, so it's not compatible with other gas appliances.


Why is the price of LPG Autogas lower than my LPG for my home?

It's a slightly different type of gas with a higher percentage mix of butane. But the pricing is mainly based on the volume used. Service stations purchase their LPG in large volumes, storing up to 65,000 litres at a time and refilling frequently.


Is LPG the gas used in barbecues?

Yes. It's also used in space heaters, water heating systems, cookers and other applications.


Why does the price of LPG vary from time to time?

The price of LPG varies on a monthly basis based on a range of international and local market factors.


Is LPG dangerous?

If used and handled in accordance with prescribed procedures LPG is safe. As with electricity, natural gas, petroleum and other household chemicals,  care should always be taken when using LPG. Elgas has established an unrivalled reputation for safety, from regular compliance checks of your cylinders to the comprehensive safety and maintenance schedule of our tankers.


How is my home LPG usage measured?

Elgas has two methods of delivering LPG to your home:

EasyGasTM: Exclusive to Elgas, our premium distribution method involves delivery via state of the art tankers, which refill your cylinders on site.

A sophisticated computer system is connected remotely to our database to register the exact volume of gas distributed and issues your delivery docket on the spot.

Exchange: In cases where we are unable to deliver via tanker, we deliver cylinders to your home. Ideally, with two cylinders connected, we're able to replace one, when empty, ensuring you always have enough supply.


How much does it cost to run my appliances?

The price of LPG really depends on how much you use. The more you use, the cheaper it becomes.


How environmentally sensitive is LPG?

LPG occurs naturally, or is produced as a by-product of oil refining. On a unit energy basis, it produces less carbon dioxide than that emitted from coal-fired power stations, oil or wood fuels. Carbon dioxide is a major contributor to global warming. In Autogas, LPG produces less carbon monoxide and hydrocarbons than petrol engines, which helps to address health and smog issues.


How reliable is Elgas LPG?

Elgas has flexible access to many LPG sources including imports to help maintain supply security. Our main supply terminals include a dedicated facility at Dandenong in Victoria and an LPG storage cavern at Port Botany in Sydney. Haulage contracts with Australia's largest specialised operators ensure a continuous flow of LPG to and through the Elgas supply network.


Where is Elgas LPG available?

We supply LPG to most parts of Australia through strategically located depots and Customer Service Centres that provide localised service.


How do I connect to Elgas LPG, or find out more information?

Simply ring your local Elgas outlet on 131 161, or click here to send an on-line enquiry.
 

 
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